Please Your Guests: A Business Guide for Small Hotels, B&B'S, Guesthouses and Farmhouses: Business Guide for Small Hotels, B and B's, Guesthouses and Farmhouses (Hospitality Training Foundation) - Softcover

Inhaltsangabe

This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit. Advice is given on avoiding pitfalls, handling the complainers, the difficult and the troublemakers.

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