Quality Pays: Reaching World-class Ranking by Nurturing a High-performance Culture and Meeting Customer Needs - Hardcover

Inhaltsangabe

This book is based upon a major international research study, Excellence in Quality Management undertaken by McKinsey and Company in Europe, the US and Japan and the technical university of Darmstadt, Germany. The study is concerned with the level of quality demanded by the automotive industry from its suppliers. It shows that quality, reliability and competitiveness are essential and that the quality companies are the ones that are successful, profitable and on the road to growth.

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