Quality and Performance Excellence: Management, Organization, and Strategy - Softcover

Inhaltsangabe

Organized around traditional management topics, Evans' Quality & Performance Excellence: Management, Organization, and Strategy, 5e helps readers understand the parallels between total quality and management theories. The book effectively shows how principles and methods are put into effect in real organizations, while also illustrating the relationship between total quality principles and theories studied in prior management courses. Readers are able to enhance their understanding of the basic methods of total quality through the use of numerous real-world cases, which examine large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.

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