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Inhaltsangabe
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
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Críticas
"Johnston and Clark's Service Operations Management is an extraordinary textbook that immediately brings operations management to life for all managers." "Thomas Christiansen, Assistant Professor, Center for Technology, Economics and Management, Technical University of Denmark "Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback." Geoffrey Plumb, Senior Lecturer, Staffordshire University "Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context." "Andrea Vinelli, Professor of Operations Management, University of Padova, Italy "Johnston and Clark is the textbook of choice for teaching Service Operations Management. Its coverage is balanced and its style induces active class discussion. The end-of-chapter cases are short and inviting while losing nothing essential." Hongtao Zhang, Associate Professor, School of Business and Management, Hong Kong University of Science and Technology
Reseña del editor
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
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- VerlagPearson Education Limited
- Erscheinungsdatum2005
- ISBN 10 0273683675
- ISBN 13 9780273683674
- EinbandTapa blanda
- SpracheEnglisch
- Auflage2
- Anzahl der Seiten516
- Kontakt zum HerstellerNicht verfügbar
EUR 2,59
EUR 4,09 für den Versand von Vereinigtes Königreich nach Deutschland
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Service Operations Management: Improving Service Delivery
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Paperback. Zustand: Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Artikel-Nr. GOR006054459
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Service Operations Management: Improving Service Delivery
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Zustand: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Artikel-Nr. Z1-J-014-01922
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Service Operations Management: Improving Service Delivery
Verlag:
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
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Softcover. Zustand: Bon. Ancien livre de bibliothèque. Petite(s) trace(s) de pliure sur la couverture. Légères traces d'usure sur la couverture. Edition 2005. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slightly creased cover. Slight signs of wear on the cover. Edition 2005. Ammareal gives back up to 15% of this item's net price to charity organizations. Artikel-Nr. E-454-631
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Service Operations Management: Improving Service Delivery
Verlag:
Financial Times/ Prentice Hall 03/03/2005, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
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Service Operations Management: Improving Service Delivery
Verlag:
Prentice Hall, United Kingdom, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
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Verlag:
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
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Softcover
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Zustand: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1050grams, ISBN:9780273683674. Artikel-Nr. 8486686
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Service Operations Management: Improving Service Delivery
Verlag:
Prentice Hall / Financial Times, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
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Softcover
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
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Zustand: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273683674. Artikel-Nr. 8834494
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Service Operations Management: Improving Service Delivery
Verlag:
Prentice Hall/Financial Times, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
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Softcover
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
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Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273683674. Artikel-Nr. 8749869
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Beispielbild für diese ISBN
Service Operations Management: Improving Service Delivery
Verlag:
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Gebraucht
Softcover
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
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Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273683674. Artikel-Nr. 9091663
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Service Operations Management : Improving Service Delivery
Verlag:
Financial Times/Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
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Softcover
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Zustand: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Artikel-Nr. GRP16598126
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