Physician and Patient Behavior Under Different Scheduling Systems in a Hospital Outpatient Department (Classic Reprint) - Softcover

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Excerpt from Physician and Patient Behavior Under Different Scheduling Systems in a Hospital Outpatient Department

Most research in the field of ambulatory patient scheduling has de fined outpatient appointment systems along a patient arrival spacing dimension. Along this dimension, scheduling methods have been described which range from pure block systems (in which all patients are asked to arrive before the start of the clinic) to individual appointment time systems (in which patients are given appointments at intervals which approximate average physician service time). The results of these sys tems, both actual and hypothetical, have been probed in depth by re searchers. Four factors - the type of scheduling system utilized, the amount of physician lateness, the amount of patient lateness, and the patient no-show rate - have been shown to strongly affect patient waiting time.

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