Robert's Rules of Order, written more than 150 years ago by a military man, are no longer relevant. America needs a new guide that spells out how to work together effectively in groups of all kinds, one that takes account of recent developments in the field of consensus building and dispute resolution. Enter the concensus-building approach, as introduced and explained in a step-by-step approach using realistic scenarios, by Susskind and Cruickshank.
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Lawrence E. Susskind is the Ford Professor of Urban and Environmental Planning at MIT and head of the Public Disputes Program at Harvard Law School. An experience mediator, he is Founder of the Consensus Building Institute and author of Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes (with Patrick T. Field) and The Consensus Building Handbook (with Sarah McKearnan and Jennifer Thomas-Larmer). Jeffrey L. Cruikshank is an experienced editor, the author of numerous of interest to managers, and published novelist. His first book collaboration with co-author Susskind was Breaking the Impasse, published in 1987.
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