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Inhaltsangabe
Book by Stone Douglas Patton Bruce Heen Sheila Fisher Roge
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Críticas
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist
Reseña del editor
Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how t start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
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- VerlagPenguin
- Erscheinungsdatum2000
- ISBN 10 014028852X
- ISBN 13 9780140288520
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten272
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Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations : How to Discuss What Matters Most
Verlag:
Penguin Publishing Group, 2000
ISBN 10: 014028852X
ISBN 13: 9780140288520
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Difficult Conversations: How to Discuss what Matters Most
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Difficult Conversations: How to Discuss what Matters Most
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Difficult Conversations: How to Discuss what Matters Most
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DIFFICULT CONVERSATIONS: HOW TO DISCUSS WHAT MATTERS MOST
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Paperback. Zustand: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Artikel-Nr. CHL1660561
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Difficult Conversations: How to Discuss What Matters Most
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Softcover. Zustand: Bon. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Ammareal gives back up to 15% of this item's net price to charity organizations. Artikel-Nr. G-130-448
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Difficult Conversations : How to Discuss What Matters Most
Verlag:
Penguin Publishing Group, 2000
ISBN 10: 014028852X
ISBN 13: 9780140288520
Gebraucht
Softcover
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. conversations Edition. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Artikel-Nr. GRP46113230
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