The authors outline a step-by-step process designed to help readers negotiate the most difficult conversations imaginable, from negotiating with a tricky client to telling someone "I love you." Reprint.
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Douglas Stone unterrichtet an der berühmten Harvard Law School. Der Autor ist außerdem seit Jahren als Berater für Kommunikation und Verhandlungstechniken in Politik und Wirtschaft tätig. Beiträge zu diesen Themen veröffentliche er regelmäßig in verschiedenen US-Zeitschriften.
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