Operations Management: Focusing on Quality and Competitiveness - Hardcover

For undergraduate courses in operations management. This text conspicuously integrates the many new and important changes taking place in operations management today with the more traditional topics in operations management. The focus is on operations strategy and quality management and competitiveness as consistent themes throughout the text. This is a well-organized text that flows smoothly and follows a logical progression of topics that places the different functions of operations management in their proper perspective.