Technical Communication: Process and Product: United States Edition - Softcover

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Technical Communication: Process and Product, Sixth Edition, offers a wealth of tools for creating effective written communication in the workplace. A step-by-step process, complete with process logs and student-written samples, will help the reader learn how to craft correspondence, documents, and presentations that will get the job done.

New to this edition:

• Coverage of audience analysis and contextual writing is now integrated throughout the text and supported by numerous writing examples
• Collaborative writing is now introduced in Chapter 1 and supported throughout the book with collaboration exercises
• Coverage of contemporary communication forms, such as instant messaging and blogging, and how to use them appropriately
• A chapter on persuasive communication (Chapter 10)
• A chapter on long formal reports with an emphasis on the importance and use of research in these reports (Chapter 16)
• Pedagogical elements to aid learning include:
• Problem-Solving Think Pieces to help students practice critical thinking skills
• FAQs addressing commonly-asked questions about chapter topics
• Technology Tips focusing on the use of Microsoft Word 2007
• Many new Writing at Work chapter-opening vignettes and case study assignments
• Many new Before and After writing examples