Front Office Management and Operations - Hardcover

Inhaltsangabe

Appropriate for courses in Front Office Management and Rooms Division Management at the two- or four-year college/university level.

Front Office Management and Operations describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.

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