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The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
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The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
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Customer Service: A Practical Approach
Anbieter: BooksRun, Philadelphia, PA, USA
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Paperback. Zustand: Good. 6. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Artikel-Nr. 013274239X-11-1
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Customer Service: A Practical Approach
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Paperback. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.9. Artikel-Nr. G013274239XI4N00
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Customer Service - A Practical Approach - Sixth Edition
Anbieter: Renaissance Books, ANZAAB / ILAB, Dunedin, Neuseeland
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Softcover. Zustand: Very Good+. Zustand des Schutzumschlags: No Dust Jacket. No signatures. ; Sixth edition. xv, [1], 175, [1 (blank)] pages. Page dimensions: 254 x 204mm. "Customer service is an integral part of doing business today. Today's customer service providers must have adequate preparation to interactive effectively with today's customers. This preparation does not magically appear. It is the result of a commitment to increased understanding of the customer srevice industry, the knowledge of customer trends, the ability to interpret those trends, and the development of the fundamental skills necessary to achieve excellence." - from the Preface, page ix. Artikel-Nr. 23475
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CUSTOMER SERVICE REV/E 6/E
Anbieter: moluna, Greven, Deutschland
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Zustand: New. Inhaltsverzeichnis1. What is Customer Service? 2. The Challenges of Customer Service 3. Problem Solving 4. Strategy for Formulating a Plan for Success 5. Empowerment 6. Communications in Customer Service 7. Coping with Chall. Artikel-Nr. 897422736
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Customer Service: A Practical Approach: United States Edition
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
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Paperback. Zustand: Brand New. 6th edition. 175 pages. 9.75x8.00x0.50 inches. In Stock. Artikel-Nr. x-013274239X
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