Hotel Operations Management - Hardcover

Über die Autorin bzw. den Autor

David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center.

Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.

Von der hinteren Coverseite

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

• "This Chapter at Work," an introduction to each chapter's content
• "Chapter Outlines," to make it easier to find essential information
• "Hotel Terminology at Work," extensive definitions of important hotel terms
• "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
• "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager
• "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
• Extensive checklists and forms that aid general managers in their daily work

• The history of the hotel industry
• The Global Distribution System (GDS) and its importance to the sales effort
• STAR (Smith Travel Accommodations Reports)
• Hotel management companies
• Buying and franchising a hotel