Administrative Office Management: An Introduction: United States Edition - Softcover

Quible, Zane K.

 
9780130859570: Administrative Office Management: An Introduction: United States Edition

Inhaltsangabe

Updated to keep pace with rapid technological advances, this comprehensive introduction to office management focuses on what office managers actually do on the job. Written in an easy-to-read style with pedagogical aids throughout, it systematically explores the full range of office management topics, office environment, employees, systems, and functions.

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The SEVENTH EDITION has enhanced coverage of the technology relating to administrative office management, including the human as well as the non-human element.

  • Includes a new chapter on applications software used in the office environment.
  • Presents a major new section on the Internet and its services in the Telecommunications chapter.
  • Covers in-depth:
    employee empowerment, work teams, focus groups, telecommuting, hoteling, electronic résumé banks, 360-degree appraisal feedback, knowledge management, and ISO 9000 certification.

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