Integrated Operations Management: Adding Value for Customers

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9780130711618: Integrated Operations Management: Adding Value for Customers
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For the introductory course in Operations Management at both the undergraduate and graduate levels. This is the first OM textbook written with the perspective that most students taking this course are not majoring in Operations. Therefore, while still covering the standard core operations concepts and tools, the authors emphasize two major themes. First, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations-that it usually takes coordinated operations, effectively integrated across all functional areas to deliver the combination of service and manufactured value required to satisfy most customers.

Über den Autor:

MARK D. HANNA is a professor in the Management Department of the Richard T. Farmer School of Business Administration at Miami University, Oxford, Ohio. Originally from Sonapurhat, West Bengal, India, he earned his B.A. in Mathematics from LeTourneau University (Longview, Texas). His M.S. in Management and Ph.D. in Industrial Management were earned at Clemson University. In addition to Miami University, Dr. Hanna has taught at Winthrop University and Clemson University. He has taught in the Farmer School's London, England summer program and has received a grant from the U.S. department of State to introduce Quality Management curricula at Kiev State University in Kiev, Ukraine. Prior to his university teaching career, Dr. Hanna worked for Dependa Graphics, a small entrepreneurial enterprise in the printing industry. Like many employees in small businesses, he experienced diverse responsibilities ranging from sales, to financial management, operations management, quality control, process redesign, and project management. More recently, he has worked exclusively with the Ohio Manufacturer's Association to promote Employee Involvement and team-based process improvement practices through their Case Studies in Team ExcellenceSM Competition. Dr. Hanna's research has mainly focused on Operations Strategy, Quality Management, and Environmental issues in OM. It may be found in The Journal of Operations Management, Production and Operations Management, The International Journal of Operations and Production Management, The International Journal of Production Economics, The Journal of Production and Inventory Management, The International Journal of Quality and Reliability Management, and other journals. Dr. Hanna reviews papers for a variety of journals and also serves on the editorial review board of Production and Operations Management as well as The Mid-American Journal of Business. He is a lifetime member of the Production and Operations Management Society and is active in the Decision Science Institute. WILLIAM "ROCKY" NEWMAN is a Professor of Management in the Richard T. Farmer School of Business Administration at Miami university in Oxford, Ohio. He received his B.S. in Business Administration and an M.B.A. from Bowling Green State University in Bowling Green, Ohio. He received his Ph.D. in Management Science from the University of Iowa (1988). In addition to Miami University, he taught in a visiting position at Bowling Green State University. From a practical perspective, Dr. Newman has experienced the operational side of businesses ranging form that of a machine operator in a GM plant to that of a consultant working with Fortune 500 companies that include Cummins Engine, Andrew Jergens, Motorola, and Daimler-Chrysler on a variety of projects. He is very involved with the American Production & Inventory Control Society serving on both local and regional boards. From a scholarly perspective, Dr. Newman has published extensively in the areas of Operations Strategy, Quality Management, Advanced Technology Implementation, and Environmental issues in OM. His work appears in a variety of academic journals including: the International Journal of Production Research, The Journal of Production and Inventory Management, The Journal of Manufacturing Systems, The International Journal of Flexible Manufacturing Systems, the Mid American Journal of Business, The International Journal of Operations and Production Management, The International Journal of Production Economics, The International Journal of Forecasting, Integrated Manufacturing Systems, The International Journal of Quality and Reliability Management, and others. He has been the editor of the Mid-American Journal of Business and serves on the editorial advisory board for the Journal of Operations Management and the Quality Management Journal. He i

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