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Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day (Financial Times Prentice Hall Books,) - Hardcover
Inhaltsangabe
Book by Basch Michael D
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Reseña del editor
Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day, the executive who pioneered FedExOs legendary customer culture shows exactly how to go beyond talk and make it happen N for real! Drawing on lessons learned at FedEx, Michael Basch identifies key cultural obstacles and leadership failures that dilute customer focus, and demonstrates exactly how to build systems and structures that help good people deliver outstanding service.
Biografía del autor
MICHAEL BASCH was a founding officer of FedEx, where he spent 10 years as Senior Vice President. He was part of the explosively creative management team that took Fed Ex from 0 to $1 billion, as it built a company cited by Fortune as one of the decade's most well-managed companies. Basch led the teams that invented Fedex's bar code tracing system, built its SuperHub, and founded the FedEx Logistics Division. Before joining FedEx, Basch spent eight years with UPS in Sales, Personnel, Operations, and Industrial Engineering. After leaving FedEx, he founded and served as President of Service Impact, a firm specializing in advancing the art, science, and practice of leadership. He is currently Chief Information Officer at Enalasys Corporation, a company based in Calexico, CA that develops advanced energy management system solutions that enable governments and utilities to manage energy usage in homes and small businesses.
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- VerlagFinancial TImes Prentice Hall
- Erscheinungsdatum2002
- ISBN 10 0130353310
- ISBN 13 9780130353313
- EinbandTapa dura
- SpracheEnglisch
- Anzahl der Seiten304
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Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day
Verlag:
Financial Times Management (edition First Edition), 2002
ISBN 10: 0130353310
ISBN 13: 9780130353313
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Hardcover
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Anbieter: BooksRun, Philadelphia, PA, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Very Good. First Edition. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Artikel-Nr. 0130353310-8-1
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Beispielbild für diese ISBN
Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day (Financial Times Prentice Hall Books,)
Verlag:
Financial Times Management, 2002
ISBN 10: 0130353310
ISBN 13: 9780130353313
Gebraucht
Hardcover
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Hardback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. GOR004739191
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CustomerCulture: How Fedex and Other Great Companies Put the Customer First Every Day (Financial Times Prentice Hall Books,)
Verlag:
Financial Times 01.05.2002., 2002
ISBN 10: 0130353310
ISBN 13: 9780130353313
Gebraucht
Hardcover
Anbieter: Antiquariat Bookfarm, Löbnitz, Deutschland
Verkäuferbewertung 5 von 5 Sternen
274 Seiten Ehem. Bibliotheksexemplar m. Stempel u. RÜckensignatur. Leichte bis moderate Gebrauchs- und Lagerspuren, wenige kleine Anstreichungen möglich, Text ansonsten sauber. Ein gutes Arbeitsexemplar. 9780130353313 Sprache: Englisch Gewicht in Gramm: 652 1,6 x 0,3 x 2,4 cm, Gebundene Ausgabe. Artikel-Nr. 1098025
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