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Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day (Financial Times Prentice Hall Books,) - Hardcover
Inhaltsangabe
Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day, the executive who pioneered FedExÕs legendary customer culture shows exactly how to go beyond talk and make it happen Ñ for real! Drawing on lessons learned at FedEx, Michael Basch identifies key cultural obstacles and leadership failures that dilute customer focus, and demonstrates exactly how to build systems and structures that help good people deliver outstanding service.
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Über die Autorin bzw. den Autor
MICHAEL BASCH was a founding officer of FedEx, where he spent 10 years as Senior Vice President. He was part of the explosively creative management team that took Fed Ex from 0 to $1 billion, as it built a company cited by Fortune as one of the decade's most well-managed companies. Basch led the teams that invented Fedex's bar code tracing system, built its SuperHub, and founded the FedEx Logistics Division.
Before joining FedEx, Basch spent eight years with UPS in Sales, Personnel, Operations, and Industrial Engineering. After leaving FedEx, he founded and served as President of Service Impact, a firm specializing in advancing the art, science, and practice of leadership.
He is currently Chief Information Officer at Enalasys Corporation, a company based in Calexico, CA that develops advanced energy management system solutions that enable governments and utilities to manage energy usage in homes and small businesses.
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Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day
Verlag:
Financial Times Management (edition First Edition), 2002
ISBN 10: 0130353310
ISBN 13: 9780130353313
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Hardcover
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Anbieter: BooksRun, Philadelphia, PA, USA
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Hardcover. Zustand: Very Good. First Edition. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Artikel-Nr. 0130353310-8-1
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Customer Culture : How FedEx and Other Great Companies Put the Customer First Every Day
Verlag:
Pearson Education, Limited, 2002
ISBN 10: 0130353310
ISBN 13: 9780130353313
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Hardcover
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Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
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Zustand: Very Good. 1st. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Artikel-Nr. GRP66522727
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Customer Culture : How FedEx and Other Great Companies Put the Customer First Every Day
Verlag:
Pearson Education, Limited, 2002
ISBN 10: 0130353310
ISBN 13: 9780130353313
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Hardcover
Erstausgabe
Anbieter: Better World Books, Mishawaka, IN, USA
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Zustand: Good. 1st. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Artikel-Nr. 8011871-6
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Beispielbild für diese ISBN
Customer Culture : How FedEx and Other Great Companies Put the Customer First Every Day
Verlag:
Pearson Education, Limited, 2002
ISBN 10: 0130353310
ISBN 13: 9780130353313
Gebraucht
Hardcover
Erstausgabe
Anbieter: Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. 1st. Used book that is in clean, average condition without any missing pages. Artikel-Nr. 3110338-6
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Beispielbild für diese ISBN
Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day
Verlag:
Financial Times Management, 2002
ISBN 10: 0130353310
ISBN 13: 9780130353313
Gebraucht
Hardcover
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Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.6. Artikel-Nr. G0130353310I4N00
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Customer Culture: How Fedex And Other Great Companies Put The Customer First Every Day
Anbieter: Booksalvation, Manchester, Vereinigtes Königreich
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Hardback. Zustand: Acceptable. Zustand des Schutzumschlags: Good. None. Outline:- A former management team member at FedEx and other innovative firms uses the FedEx start-up story as a model of the theory application and results of his CustomerCulture process of creating values-driven customer-oriented organizational culture. Chapter titles include "the Phoenix dog piss theory"-> the publisher of this HARDBACK book is Prentice Hall The date of this copy is 2002 booksalvation have grade it as Acceptable and it will be shipped from our UK warehouse This book is from the Series. Shipping is Free for UK buyers and at a reasonable charge for buyer outside the UK. null. Book. Artikel-Nr. 9780130353313SL1084
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