Quality Information and Knowledge Management

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1014A-0

• Manage your information as a product
• Capitalize your knowledge as assets
• Survive and prosper in the digital economy

One of your company's most valuable assets is going to waste!

Whatever business you're in, chances are you've never really assessed how you manage your most valuable product-information.

Now three leaders in intellectual capital management, Dr. Kuan-Tsae Huang, Professor Yang W. Lee, and Professor Richard Y. Wang, show how information can be assessed, evaluated, managed, and promulgated to make your business more responsive, efficient, and effective. They illustrate their ideas with real-world examples of companies that have faced million-dollar losses due to poor data management, as well as industry leaders who have prospered through Total Data Quality Management. Topics include:

• Fostering an environment for knowledge creation and sharing, especially in today's global businesses
• Transforming tacit understanding into explicit knowledge
• Capitalizing on organizational insights and creating quality information from organizational experience
• Creating customized solutions using intellectual capital, knowledge reuse, and data mining
• Defining the Information Product Manager's job description and responsibilities
• Making the most of your intranet and other corporate information systems

So you've spent millions on information systems to deliver knowledge throughout your company. How do you know you're not just sending bad information faster? Data quality management can bring great rewards in customer service, productivity, and responsiveness. Lack of data quality can cost your company millions. The authors take you step by step through assessing your information assets, planning and implementing quality controls, and institutionalizing continuous information quality improvement efforts. Learn how to structure knowledge management so that your company thrives even in times of high employee turnover.

Turn information into a product, not a by-product, and transform it into profitable knowledge.