The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
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Anbieter: Better World Books, Mishawaka, IN, USA
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Anbieter: Bookbot, Prague, Tschechien
Softcover. Zustand: Fair. Unterschrift / Widmung ohne Bezug; Beschriftungen / Markierungen; Leichte Risse. This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications. Artikel-Nr. 7604a5ae-f504-421b-9b0c-6244bccf3a32
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