Itil Service Operation 2011 (Managing Professional) - Softcover

Buch 1 von 2: ITIL v3 Service Lifecycle

Axelos; Stationery Office (Great Britain)

 
9780113313075: Itil Service Operation 2011 (Managing Professional)

Inhaltsangabe

The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.

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