ITIL Service Transition (Best Management Practices)

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9780113313068: ITIL Service Transition (Best Management Practices)

By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle.Terminology has been clarified and made consistent across the publications and the ITIL glossary.Summary of Updates from the Author The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts There is new content explaining how a change proposal should be used. The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used. The service asset and configuration management process has additional content relating to asset management, and there are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.

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Summary of Updates from the Author The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts There is new content explaining how a change proposal should be used. The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used. The service asset and configuration management process has additional content relating to asset management, and there are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.

Review:

ITIL Service Operation 'has removed some of the previous ambiguity, and improved consistency, especially around roles and responsibilities, particularly technical management, IT operations and applications management. Chris Pierce, Metropolitan Police Service --Best Management Pratice

The inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

The inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

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Stuart Rance
Verlag: The Stationery Office Ltd Aug 2011 (2011)
ISBN 10: 0113313063 ISBN 13: 9780113313068
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Buchbeschreibung The Stationery Office Ltd Aug 2011, 2011. Taschenbuch. Buchzustand: Neu. Neuware - This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations. 347 pp. Englisch. Artikel-Nr. 9780113313068

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