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This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes
Reseña del editor
This guide, "Operational Support and Analysis ITIL V3 Intermediate Capability Handbook", provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes. The key features include: authored and quality assured by itSMF UK; endorsed by the APM Group; and, follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus. It covers the following processes and functions and how they contribute to the Lifecycle: Event Management; Incident Management; Request Fulfilment; Problem Management; Access Management; Service Desk; Technical Management; IT Operations Management; and, Applications Management.
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- VerlagStationery Office
- Erscheinungsdatum2009
- ISBN 10 0113312083
- ISBN 13 9780113312085
- EinbandTapa blanda
- Anzahl der Seiten137
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Operational support and analysis ITIL V3 intermediate capability handbook (Single Copy)
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Paperback. Zustand: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Artikel-Nr. GOR006207612
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