Key Element Guide - Softcover

Reseña del editor

The Continual Service Improvement Key Element Guide is a handy reference guide to the core Continual Service Improvements publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to common practice, and about degrees of prescription and what compliance means. The main focus of the Key Element Guide is to provide an overview of the principles, objectives, key elements of Continual Service Improvement.