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Inhaltsangabe
Intended for small organisations examining the quality of their IT service management and either adopting or considering ITIL, this book addresses the different service management challenges faced by smaller organisations. It helps the readers to adapt the ITIL guidance to deliver benefits in their small implementations.
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Reseña del editor
Intended for small organisations examining the quality of their IT service management and either adopting or considering ITIL, this book addresses the different service management challenges faced by smaller organisations. It helps the readers to adapt the ITIL guidance to deliver benefits in their small implementations.
Reseña del editor
This publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organistations and how to scale ITIL down for small organisations.It is a practical guide to scaling ITIL for use in smaller organisations. It uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. It supersedes ISBN 9780113309801.
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ITIL V3 Small-scale Implementation
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Hardback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. GOR006749209
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