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Reseña del editor
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Reseña del editor
This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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- VerlagStationery Office
- Erscheinungsdatum2007
- ISBN 10 0113310617
- ISBN 13 9780113310616
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten247
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Itil Service Lifecycle
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The Introduction to the Itil Service Lifecycle Book
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Stationery Office Books (TSO), 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
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The official introduction to the ITIL service lifecycle
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Paperback. Zustand: Very Good. The official introduction to the ITIL service lifecycle This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9780113310616
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The official introduction to the ITIL service lifecycle
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Itil Service Lifecycle
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The official introduction to the ITIL service lifecycle
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TSO, United Kingdom, Norwich, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
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Paperback
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
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Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. GOR001935916
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