Performance Measurement for IS/IT Services (Market Testing IS/IT S.) - Softcover

Central Computer & Telecommunications Agency

 
9780113306428: Performance Measurement for IS/IT Services (Market Testing IS/IT S.)

Reseña del editor

Measuring the performance of IS/IT services in business terms is essential to ensure that services deliver value for money. This publication describes an approach to measuring the business performance of IS/IT services which can be used as part of a contract covering IS/IT services.

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