Service Support: By Central Computer & Telecommunications Agency (It Infrastructure Library Series) - Softcover

Central Computer & Telecommunications Agency

 
9780113300150: Service Support: By Central Computer & Telecommunications Agency (It Infrastructure Library Series)

Inhaltsangabe

This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.

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