The Golden Rules of Customer Care: How to Turn That One-time Buyer into a Lifetime Customer - Softcover

Sewell, Carl; Brown, Paul

 
9780091748449: The Golden Rules of Customer Care: How to Turn That One-time Buyer into a Lifetime Customer

Inhaltsangabe

Customer care is an important issue for businesses. All customers, however long-standing, have the choice of whether or not to stay loyal. This book shows how companies can deliver first time, find out what customers want and educate customers into getting the best service for themselves.

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9780091748432: The Golden Rules of Customer Care: How to Turn That One-time Buyer into a Lifetime Customer

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ISBN 10:  0091748437 ISBN 13:  9780091748432
Verlag: Random House Business Books, 1991
Hardcover