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Building a Chain of Customers: Linking Business Functions to Create the World Class Company - Hardcover

Schonberger, Richard J.

 
9780091745998: Building a Chain of Customers: Linking Business Functions to Create the World Class Company
Hardcover
ISBN 10: 0091745993 ISBN 13: 9780091745998
Verlag: Random House Business Books, 1990

Inhaltsangabe

The author in this text, introduces a new concept - that each of the main business functions such as design, operations, accounting and marketing is a "customer" for the others, and that the links between and within departments form a continuous "chain of customers" extending to those buying the product or service. Everyone has a customer. Performance is no longer measured internally, but instead is judged by what is good for the next customer.

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Verlag
Random House Business Books
Erscheinungsdatum
1990
Sprache
Englisch
ISBN 10 
0091745993
ISBN 13 
9780091745998
Einband
Gebundene Ausgabe
Anzahl der Seiten
349
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Verantwortliche Person
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