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Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success - Softcover

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Gee, Val

 
9780071768214: Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success

Inhaltsangabe

Workplace "drama" that's productive! The secret to business growth is right before your eyes-it's the creativity and innovation percolating in each one of your employees every minute of every day. How do you harness it to make it work for your organization? Business Improv! Based on the science of experiential learning, Business Improv uses improvisation activities from the theater to transform each employee into a great leader. The 75 hands-on activities in this proactive guide help you create an organization filled with people who: Engage with and "own" their work Generate creative ideas that drive profit Build innovative teams Solve problems effectively Make decisions with conviction Respond and adapt to change With Business Improv, you have the one and only tool you need to facilitate real, lasting leadership skills in every employee.

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Über die Autorin bzw. den Autor

Val Gee is an instructional designer, an ordained priest, and a regular contributor to Training magazine.

Auszug. © Genehmigter Nachdruck. Alle Rechte vorbehalten.

BUSINESS IMPROV

Experiential Learning Exercises to Train Employees to Handle Every Situation with Success

By Val Gee, SARAH GEE

The McGraw-Hill Companies, Inc.

Copyright © 2011 The McGraw-Hill Companies, Inc.
All rights reserved.
ISBN: 978-0-07-176821-4

Contents

Acknowledgments
Introduction
Activity 1. "Yes, and"
Activity 2. Listen to Understand, Not to Respond
Activity 3. Suspend Judgments
Activity 4. Be in the Moment
Activity 5. Loosen Up
Activity 6. Thank You
Activity 7. Gratitude
Activity 8. Buzzwords, Acronyms, and Jargon
Activity 9. The Interrupter
Activity 10. Offering Support
Activity 11. Acceptance
Activity 12. You Should, You Could, You Would
Activity 13. Me, Me, Me Syndrome
Activity 14. To the Point
Activity 15. Word Choice
Activity 16. Paraphrase
Activity 17. Empathy
Activity 18. Observe
Activity 19. Building Rapport
Activity 20. Listen Up ... Listen!
Activity 21. Nonverbal Communication
Activity 22. Listen to Learn
Activity 23. Trust
Activity 24. Let Go
Activity 25. Team Confidence
Activity 26. Advance Jointly
Activity 27. Support
Activity 28. Problem Solving
Activity 29. Collaboration
Activity 30. Adapting to Ambiguous Information
Activity 31. Managing Change
Activity 32. Flexibility
Activity 33. 100 Percent Commitment
Activity 34. Concentration
Activity 35. The Right Attitude
Activity 36. Conflict Resolution
Activity 37. Feedback
Activity 38. Be Specific
Activity 39. Leadership
Activity 40. Motivation
Activity 41. Delegation
Activity 42. Create Your Environment
Activity 43. Out of the Box
Activity 44. Maintain Focus
Activity 45. You Are Creative
Activity 46. Generate New Ideas
Activity 47. Critical Thinking
Activity 48. Creative Inspiration
Activity 49. Share Your Story
Activity 50. Present without Scripting
Activity 51. The Power of Questions
Activity 52. Negotiation Skills
Activity 53. Persuade
Activity 54. Customer Service
Activity 55. Think on Your Feet
Activity 56. Drop Inhibitions
Activity 57. Self-Awareness: Identify Emotions
Activity 58. Identify Triggers
Activity 59. Identify Reactions
Activity 60. Emotional Self-Control
Activity 61. Adaptability
Activity 62. Achievement
Activity 63. Positive Outlook
Activity 64. Empathy and Organizational Awareness
Activity 65. Influence
Activity 66. Coaching and Conflict Management
Activity 67. Inspirational Leadership and Teamwork
Activity 68. Effective Meetings
Activity 69. Prioritizing
Activity 70. The Power of No
Activity 71. Diversity
Activity 72. Ethics
Activity 73. The Interviewing Process
Activity 74. Harassment
Activity 75. Maintain the Improv Culture
Index

Excerpt

CHAPTER 1

"Yes, and"


There was really only one rule I was taught about improv. That was, "yes-and." In this case, "yes-and" is a verb. To "yes-and." I yes-and, you yes-and,he, she, or it yes-ands. And "yes-anding" means that when you go onstage toimprovise a scene with no script, you have no idea what's going to happen, maybewith someone you've never met before ...

—Stephen Colbert, host of The Colbert Report, a satirical newsshow


Level of Risk

Low


Background and Purpose

If you are familiar with improvisational theater, you are probably familiar with"yes, and." "Yes, and" is one of the fundamental ground rules of improv. It's ageneral philosophy by which you agree with your partner and then add additionalinformation. It is the best way to gain trust, acceptance, and mutual discoveryand to collaborate.

In improv, "yes, and" is about accepting what's given to you and then addinganother offer to move the conversation, idea, or action along. By acknowledgingone piece of information and adding another, you and your partner work togetherto advance the communication. It's a process familiar to creative problemsolving: you start with a few pieces of key information and spend the rest ofthe time working toward a solution and defining the various details along theway.

Saying "yes, and" does not necessarily mean that you agree with what the otherperson is saying. It is simply a way of ensuring collaboration and moving anidea along. Agreeing to disagree is still "yes, anding" as long as the intentionfor both parties is to move forward.

The "yes, and" rule allows people to pick up the ball and run with it. Itinfuses energy, it's fun and exhilarating, and most of all it creates anenvironment in which people feel empowered to pitch their ideas and thoughts."Yes, and" is an affirmation that the person is listening and the offering isbeing accepted and heard. "Yes, and" does not mean you agree with or even likethe offering. Rather, it means that you are simply validating that the offeringhas occurred.


Mini Lecture

When people first hear an idea or information that they don't understand oragree with, they often blurt out "No!" Maybe it's because "no" is the first wordwe speak as a way to assert and test our power. As adults, many people say "no"because they don't want to change existing practices or they fear losing thestatus quo of existing relationships or resources. Onstage, beginningimprovisers often say "no" out of fear. They panic and become scared about theunknown, or they don't possess enough knowledge about the situation, or justwant to be in control of the scene. Whatever the reason is for saying "no," thecommunication stops.

Another response to new ideas or information is to say "yes, but," which is justa fancy way of saying "no." At Second City Communications, they say "yes, but"is "no" dressed up in a tuxedo. When people say "yes, but," you know they'regoing to give you at least one...

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