The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels - Hardcover

Über die Autorin bzw. den Autor

Thomas Pyzdek is a Six Sigma consultant with over 40 years of experience in the field. His clients include Ford, McDonald’s, Intuit, Boeing, Seagate, Avon Products, and many other companies. Mr. Pyzdek is a recipient of the American Society for Quality (ASQ) Edwards Medal for outstanding contributions to the practice of quality management and the E.L. Grant Medal for outstanding leadership in the development and presentation of meritorious educational programs in quality. He has also recently received a Lean Six Sigma Leadership award from the American Quality Institute.

Paul Keller is Vice President of and senior consultant with Quality America, a Six Sigma Training company. Nearly 3,000 students to date have used his Six Sigma training program to achieve Six Sigma Green Belt and Black Belt certifications. Mr. Keller is the author of Six Sigma Demystified.

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Six Sigma has come a long way over the past two decades, both in its popularity and practice. Now, company leaders have a reliable guide to today's progressively stronger Six Sigma management strategies with The Six Sigma Handbook, Third Edition.

This up-to-date resource reveals how to effectively integrate Six Sigma into the fabric of any company in order to improve the quality of processes and products, increase customer satisfaction, and save money. This new edition illuminates the latest advances in Six Sigma, such as how the strategy has:

• Evolved--especially when it's used to operationalize an organization's strategy
• Expanded--from merely improving existing processes to designing new products and processes at quality and performance levels near or above Six Sigma
• Incorporated Lean Manufacturing--Lean Six Sigma is the most prevalent trend in Six Sigma in recent years

What sets this definitive work apart is its focus on real-world applications of covered material. By featuring screenshots of Minitab and Excel, the most widely used software programs for doing statistics with Six Sigma, this instructive book demonstrates how problem-solving and statistical techniques play out in on-the-job situations.

The Six Sigma Handbook, Third Edition also provides valuable, time-saving guidance for:

• Achieving a critical level of technical proficiency
• Selecting the right personnel to train
• Developing effective leadership
• Building the best teams

If you're ready to transform your company into a more efficient, higher-valued enterprise, you need The Six Sigma Handbook, Third Edition.