Open-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It - Softcover

Gee, Jeff

 
9780071484725: Open-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It
Softcover
ISBN 10: 0071484728 ISBN 13: 9780071484725
Verlag: McGraw-Hill Education, 2007

Inhaltsangabe

Build stronger relationships with customers through the OPEN Questioning technique

By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales.

This hands-on guide shows how to use OPEN Question Selling throughout the sales process, from getting in the door to handling objections to making the close. With more than 100 sample questions and end-of-chapter exercises, you'll soon be on your way to building winning customer relationships.

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Über die Autorin bzw. den Autor

Val Gee and Jeff Gee are the authors of Super Service, Customer Services Training Tool Kit, and The Winner's Attitude. Their SuperService™ curriculum has been described as “one of the best” by many major companies.

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Verlag
McGraw-Hill Education
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
0071484728
ISBN 13 
9780071484725
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
240
Kontakt zum Hersteller
McGraw-Hill Education
https://www.mheducation.co.in/

Via Verdi, 8
Assago Milano
20090
Italien