Micromessaging: Why Great Leadership is Beyond Words (BUSINESS BOOKS) - Hardcover

'No one argues the importance of the small scale better than Stephen Young, who calls these make-or-break communications micromessages.'- O magazine

In this groundbreaking book, Stephen Young, one of the foremost national experts in leadership, introduces his concept of 'micromessages.' Those are critical behaviours-looks, gestures, tone, nuance, inflection, syntax-that tell people what we really think of them, in contrast to the words we speak, and show you how to cultivate positive messages that will enhance the whole company.

Key features

Change the way you do business with the nonverbal gestures that can make or break any business relationship

A blank look, an averted gaze, or a dismissive shrug . . . we all know how other people's nonverbal cues can make us feel, even if they are delivered or received without conscious awareness. But do you know the ways in which these subtle behaviors can define your ability to influence the performance of others for better-or worse?

Stephen Young, one of the foremost experts on leadership, introduces the concept of micromessages-the gestures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances that can be either debilitating or empowering to employees and to the power of leadership. Once you understand these micromessages, you'll be able to improve your leadership skills by

• Getting inside your organization's cultural DNA to spark change
• Diffusing negative micromessages (microinequities) and use positive micromessages (microadvantages) to spark creativity, improve performance, and exceed goals
• Infusing positive micromessages at all levels of the organization, achieving a strong, inclusive, and high-performing work environment