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DEALING W/DIFFICULT PEOPLE: 24 Lessons for Bringing Out the Best in Everyone (Mcgraw-hill Professional Education) - Softcover

Brinkman

 
9780071416412: DEALING W/DIFFICULT PEOPLE: 24 Lessons for Bringing Out the Best in Everyone (Mcgraw-hill Professional Education)
Softcover
ISBN 10: 0071416412 ISBN 13: 9780071416412
Verlag: McGraw-Hill Education Ltd, 2003

Inhaltsangabe

Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.

Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about:

* Forces that compel people to be difficult * How to listen to understand-and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors

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Über die Autorin bzw. den Autor

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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Verlag
McGraw-Hill Education Ltd
Erscheinungsdatum
2003
Sprache
Englisch
ISBN 10 
0071416412
ISBN 13 
9780071416412
Einband
Taschenbuch
Anzahl der Seiten
66
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

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Hamburg
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Deutschland