This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
Steven Shepard (Williston, VT) is a professional writer and educator specializing in international telecommunications. Formerly with Hill Associates, he is the author of SONET/SDH DEMYSTIFIED, TELECOM CRASH COURSE and OPTICAL NETWORKING CRASH COURSE. He lives and works in Williston, Vermont.
HOW TO BRIDGE THE GAP BETWEEN TECHNOLOGY AND SERVICES
FEATURING ITS OWN REGULARLY UPDATED WEBSITE, "TELECOM CONVERGENCE" IS THE ONLY SURVIVAL MANUAL YOU NEED FOR THE BRAVE NEW WORLD OF TELECOM
In this new edition of "Telecommunications Convergence," globally recognized telecom guru Steven Shepard gives you a life raft for the whirlpool of today's tech market. With the keen analytical skills and deep knowledge of the industry that have earned him marquee status at telecom conferences around the world, Shepard breaks down the key questions you must answer for your own company and career.
Steven Shepard predicted the current overcapacity, convergence shakeout, and downturn in telecom. Now, in this second edition, he gives you nearly 300 new pages of solutions that work--an almost entirely new book. With this information you and your company can survive--and even thrive--in the challenging environment he forecast.
If you're serious about telecom, you need Shepard's technology, service, and management answers to the most critical questions you face:
* What survival strategies will work for my company?
* How do I build a company-sparing blueprint?
* Can management and network hierarchy changes improve the outcome?
* Capability: build or buy?
* What are the smart companies doing right now?
* And most important of all--what's next?
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
Anbieter: Wonder Book, Frederick, MD, USA
Zustand: Good. Good condition. 2nd edition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Artikel-Nr. Y08L-00399
Anzahl: 1 verfügbar
Anbieter: Better World Books: West, Reno, NV, USA
Zustand: Very Good. 2nd Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Artikel-Nr. 53078647-75
Anzahl: 1 verfügbar
Anbieter: Romtrade Corp., STERLING HEIGHTS, MI, USA
Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Artikel-Nr. ABBB-108378
Anbieter: Majestic Books, Hounslow, Vereinigtes Königreich
Zustand: Used. pp. 420 Illus. Artikel-Nr. 5775069
Anzahl: 1 verfügbar
Anbieter: Biblios, Frankfurt am main, HESSE, Deutschland
Zustand: Used. pp. 420. Artikel-Nr. 183121416
Anzahl: 1 verfügbar
Anbieter: Ria Christie Collections, Uxbridge, Vereinigtes Königreich
Zustand: New. In. Artikel-Nr. ria9780071387859_new
Anzahl: Mehr als 20 verfügbar
Anbieter: moluna, Greven, Deutschland
Zustand: New. This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.KlappentextrnrnHere is a profit-maki. Artikel-Nr. 594341010
Anzahl: Mehr als 20 verfügbar
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Taschenbuch. Zustand: Neu. Neuware - This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created. Artikel-Nr. 9780071387859
Anzahl: 2 verfügbar