Flying High in a Competitive Industry: Secrets of the World's Leading Airline - Hardcover

Heracleous, Loizos; Wirtz, Jochen; Pangarkar, Nitin

 
9780071281966: Flying High in a Competitive Industry: Secrets of the World's Leading Airline

Inhaltsangabe

Soar to the top of your industry with SIA’s unbeatable strategies!

Singapore Airlines (SIA) is considered by most experts the best-run airline in the world. Year after year, the company manages to sustain its innovative initiatives and cutting-edge strategies in the face of increasing cost pressures, industry crises, and the constant push towards commoditization. How has SIA outperformed the competition for decades, in a notoriously difficult industry?

More importantly, how can you put your own company on the same trajectory?

Flying High in a Competitive Industry provides the tools you need to design a strategy that will launch your organization to the forefront of its industry by revealing the secret to SIA’s remarkable success. The company has developed a careful balance of

  • Cost-effective excellence in service
  • Keen insight into economic trends
  • Unrivaled ability to recognize corporate misalignment
  • Extraordinary human resource practices

Flying High in a Competitive Industry gives you the inside secrets for how to outperform the competition at every turn and find vast profits on a consistent basis—even in industries where no one is making money.

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Über die Autorin bzw. den Autor

Loizos Heracleous is an associate professorof the Said Business School at Oxford University.
Jochen Wirtz is an associate professor ofmarketing at the National University of Singapore and anassociate fellow of the Said Business School at OxfordUniversity. He founded the UCLA-NUS executive MBAprogram.
Nitin Pangarkar is an associate professor ofmarketing at the National University of Singapore.

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9780071249645: Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines

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ISBN 10:  0071249648 ISBN 13:  9780071249645
Verlag: McGraw-Hill Professional, 2006
Hardcover