Canadian E-Marketing - Softcover

Written for students in undergraduate and MBA programs, this text contains comprehensive coverage of Internet marketing concepts from product design through to post-customer care, with a focus on customers and customer relationships. The author presents a strategic and global perspective to understanding online market opportunities and building value through the Internet. It first lays out the scope and magnitude of change forced by the Internet. Marketing opportunities are described next, then a series of chapters presents tools, concepts, strategic insights, and tactics. The book looks at marketing, not in isolation, but as a part of a series of value-adding functions within an organization. It uses current knowledge in marketing, consumer behavior, and strategy to provide frameworks for understanding marketing on the Internet. Important topics given little or no coverage in other books include channel management, B2B e-commerce and security issues, and the Internet as a communication medium and/or a distribution channel.

Ramesh Venkat has an MBA degree in Marketing from Simon Fraser University and a Ph.D. in Marketing from The University of British Columbia. He has been a full-time faculty member in the Marketing Department at Saint Mary's University since 1992. He created the first graduate level "Internet Marketing" course in Canada in 1995. He currently has four graduate students working on Internet marketing (or related) research projects. He has published several papers in Leading academic conferences on this topic. He is currently the MBA Program Director at Saint Mary's University.