The Leadership Solution - Hardcover

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Jim Shaffer is a principal of Towers Perrin, one of the world's largest management and benefits consulting firms with 70 offices serving dozens of industry-leading clients. He conducts seminars and conferences, as well as in-house consulting, for firms across the United States.

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As technology blurs international borders, and the resulting global competition becomes more intense than at any time in history, a leader's ability to connect each employee to the organization's business strategy and goals becomes a new keyto long-term success, especially in an ultra-tight labor market. The Leadership Solution presents a step-by-step plan to manage knowledge and information in a way that engages people­­and substantially improves business performance.

Leadership expert and Towers Perrin principal Jim Shaffer draws on his experience with dozens of global powerhouses­­Toyota, IBM, Motorola, and others­­to outline a complete leadership process that will work for any organization in any industry. Lively anecdotes and examples reveal how leaders confronted real business problems­­from free-falling stock prices to chaotic mergers and acquisitions­­and worked through these problems, connecting the dots to emerge stronger and more successful both as organizations and as leaders.

What does Jerre Stead do that helped IngramMicro become one of the world's largest technology companies? What does Jack Welch do that helped him restore GE to its status as one of the world's most valuable companies? What does FedEx do that helps it maintain its next-day delivery leadership? What does Pat Kelley do at PSSWorld Medical that has helped create one of the world's true hyper-growth companies? The Leadership Solution provides distinctive insight into how these and other companies are able to create compelling places to work, places where everyday people think and act like business owners to achieve extraordinary goals.

Fascinating case studies and leadership tools offer up:

• A 6-step course on what is required to connect people to your business strategy
• 20 things you can do today to begin to generate commitment from your people
• Techniques to replace sleep-inducing meetings with performance-based "huddles"
• Specific approaches to manage communication as a business process­­and improve quality, service, speed, costs, innovation, and productivity
• 3 people principles that consistently guide the best of the best
• 9 guidelines for negotiating through a merger or acquisition
• 4 key components for creating a more engaged workforce
• Hands-on techniques to show each company member the route to excellence

Today's world is changing rapidly, and the knowledge and skills needed to be an effective leader are changing rapidly with it. Jim Shaffer's complete, no-nonsense leadership seminar, The Leadership Solution, doesn't provide complicated formulas or secret strategies, just top-to-bottom and bottom-to-top techniques for managing information and knowledge to achieve top performance from everyone in the business. Use it to discover what the best of the best do to get their people on board and moving in the same direction...

Then design a plan that does the same for you.

Communication Techniques to Focus Everyone in Your Organization on the Same Goal, and Point the Way to the Next Level.

Praise for Jim Shaffer's The Leadership Solution:

"Destined to become the classic treatise on how communication transforms hum-drum organizations into compelling places to work."

­­Jack Zenger, Author of Not Just for CEOs and Making 2+2=5.

"The Leadership Solution is a book that offers meaningful solutions to the essential need of any organization today, to have in its people a sense of being part of the organization, and not just filling functions for them."

­­Horst H. Schulze, President and COO The Ritz Carlton.

"In The Leadership Solution you will find tools that will help you connect your people to your mission. As we say around here, 'We can learn to lead. So can you.'"

­­Patrick Kelly, Chairman and CEO PSS/World Medical, Inc.

"If you are running a business today--or aspiring to run a business--you should read this book. It's practical, common sense look at how leaders use communication to solve business problems."

­­James F. Orr III, Former Chairman and CEO UNUM Provident Corporation.

"No one has a better grasp of the exquisite connections between good leadership, good communication, and good business results than Jim Shaffer. In The Leadership Solution he encapsulates 20 years consulting experience to make those connections for both business leaders and communication professionals. Both need to read this important book and together apply its lessons."

­­Roger D'Aprix, D'Aprix and Company.

"Jim Shaffer knows what makes the future tick. The ideas in this book are invaluable for someone wanting to lead an organization into the future."

­­Robert L. Dilenschneider, CEO The Dilenschneider Group.