The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers - Softcover

Carlaw, Peggy

 
9780070779747: The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers
Softcover
ISBN 10: 0070779740 ISBN 13: 9780070779747
Verlag: McGraw-Hill Education, 1998

Inhaltsangabe

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

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Über die Autorin bzw. den Autor

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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Supervisors and trainers: turn your customer service reps into yourcompany's biggest asset! Because they're out there dealing with thepublic, frontline workers such as customer service representatives,salespeople, and technicians have the capacity to make a company lookvery bad...or very good. With the help of this creative collection oftraining games, you can be sure that your employees can be counted onto give your company a good reputation--employees who...know how tocreate a rapport with the customer or client; recognize and respondfor the needs of every customer; go beyond the expected; bringenthusiasm and a love of what they do to the job. These easy-to-usegames take just 15-30 minutes and include reproducible handouts andworksheets. You can use them either to enliven traditional customerservice training programs or to add a training component to a regularstaff meeting. Customer service training games will help yourfrontline service workers keep a positive attitude at all times; speakand communicate clearly, both on the telephone and face-to-face; dealwith difficult customers, and much more.

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Verlag
McGraw-Hill Education
Erscheinungsdatum
1998
Sprache
Englisch
ISBN 10 
0070779740
ISBN 13 
9780070779747
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
224
Kontakt zum Hersteller
preigu GmbH & Co. KG
mail@preigu.de

Lengericher Landstr. 19
Osnabrück
Niedersachsen
49078
Deutschland

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ISBN 10:  0077114760 ISBN 13:  9780077114763
Verlag: McGraw-Hill Publishing Co., 2006
Softcover