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The Lean Communications Provider: Surviving the Shakeout Through Service Management Excellence - Hardcover

Adams, Elizabeth K.; Willetts, Keith J.

 
9780070703063: The Lean Communications Provider: Surviving the Shakeout Through Service Management Excellence
Hardcover
ISBN 10: 007070306X ISBN 13: 9780070703063
Verlag: McGraw-Hill Inc.,US, 1996

Inhaltsangabe

Written by two of the world's foremost authorities on service management, this hands-on book gives you a front-row seat to one of the most significant business transformations in history. You'll not only understand the magnitude of the changes but you'll have a head start on winning the race.
See how service management excellence can transform your operations; discover ways to minimize risk and protect your investment in technology; learn where automation, process flow-through, and systems integration can help your bottom line; and recognize pitfalls and how to avoid them.
This highly readable guide is filled with scenarios, case studies, and anecdotes. It also contains information on worldwide industry collaborations such as the Network Management Forum's SMART, SPIRIT, and OMNI-Point programs.

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Über die Autorin bzw. den Autor

Elizabeth K. Adams is the Managing Director and Chief Operating Officer of the Network Management Forum (NMF).

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Verlag
McGraw-Hill Inc.,US
Erscheinungsdatum
1996
Sprache
Englisch
ISBN 10 
007070306X
ISBN 13 
9780070703063
Einband
Gebundene Ausgabe
Anzahl der Seiten
252
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar