Integrated Process Management: A Quality Model - Hardcover

Slater, Roger

 
9780070581029: Integrated Process Management: A Quality Model
Hardcover
ISBN 10: 0070581029 ISBN 13: 9780070581029
Verlag: McGraw-Hill Professional, 1991

Inhaltsangabe

The theory and implementation of a quality management system is explained by Slater, who manages such a system at LTV Steel Corporation. He details the six steps of setting process standards and meeting them, and notes the experiences of several companies. Annotation copyright Book News, Inc. Portland, Or.

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Über die Autorin bzw. den Autor

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If you want to create and sustain a commitment to quality in your company--a commitment that pays off in increased customer satisfaction and profits, then Roger Slater is the man who can show you how to achieve it. Integrated Process Management: A Quality Model, offers you a compelling, workable process management model, derived fromt the hard-earned successes of actual corporations. Slater draws on these real-world case studies to illustrate a six-step plan that will show you: how to institutionalize process standards; how to measure performance against those standards; how to manage performance to meet those standards; how to run the plan on a computer. Slater's model is driven b an "obsession" with the customer, and supported b a dedication to the spirit of innovation, motivated people, leadership with values and integrity, and common sense sstems that really work. The dynamic process management model described in this book will give ou the skills you need right now to improve quality at every stage of operations--from initial product development to final product delivery.

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Verlag
McGraw-Hill Professional
Erscheinungsdatum
1991
Sprache
Englisch
ISBN 10 
0070581029
ISBN 13 
9780070581029
Einband
Gebundene Ausgabe
Anzahl der Seiten
278
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Verantwortliche Person
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