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Inhaltsangabe
James Fitzsimmons' 1982 McGraw-Hill text, "Service Operations Management", the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experiences and research with numerous service firms. Its highly readable presentation is designed to appeal even to students with little business experience.
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James Fitzsimmons' 1982 McGraw-Hill text, "Service Operations Management", the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experiences and research with numerous service firms. Its highly readable presentation is designed to appeal even to students with little business experience.
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Service management for competitive advantage
Anbieter: Bookbot, Prague, Tschechien
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: As New. This new book on service management sets the paradigm service management for the 1990's. An undergraduate text, it is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experience and research with numerous service firms. Jargon-free, it treats issues rigorously, contains the most recent data, and is soundly based on the most current scholarly thinking available in the service literature. Quantitative material is separated from conceptual material in the chapter supplements and final section of the text, but statistics is a prerequisite. It emphasises that success in a world-wide market is tied inextricably to quality, innovation, and growth and expansion. Its highly readable presentation is designed to appeal even to students with little business experience, and includes all real-world examples, quality end-of-chapter cases, exercises, and fully-worked examples. Artikel-Nr. 7d8656ef-93c9-4224-9ec7-1a89a9aa2e08
Anzahl: 1 verfügbar
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Service Management for Competitive Advantage.
Anbieter: books4less (Versandantiquariat Petra Gros GmbH & Co. KG), Welling, Deutschland
Verkäuferbewertung 5 von 5 Sternen
gebundene Ausgabe. Zustand: Gut. 462 Seiten; Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber. Es befindet sich neben dem Rückenschild lediglich ein Bibliotheksstempel im Buch; ordnungsgemäß entwidmet. In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 800. Artikel-Nr. 2123757
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Verlag:
McGraw-Hill College (edition ), 1993
ISBN 10: 0070212171
ISBN 13: 9780070212176
Gebraucht
Hardcover
Anbieter: BooksRun, Philadelphia, PA, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Fair. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Artikel-Nr. 0070212171-7-1
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Verlag:
McGraw-Hill College (edition ), 1993
ISBN 10: 0070212171
ISBN 13: 9780070212176
Gebraucht
Hardcover
Anbieter: BooksRun, Philadelphia, PA, USA
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Artikel-Nr. 0070212171-11-1
Anzahl: 1 verfügbar
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Anbieter: Robinson Street Books, IOBA, Binghamton, NY, USA
Verkäuferbewertung 4 von 5 Sternen
Hardcover. Zustand: Very Good. Prompt Shipment, shipped in Boxes, Tracking PROVIDED2nd printing. Very good. Artikel-Nr. dr003po300005
Anzahl: 1 verfügbar