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This text is designed primarily for courses focusing on oral communication - business presentations, group communication, and interviewing - rather than on written communication. The fourth edition contains new material on mediated communication and cultural diversity in the workplace. Greater emphasis is placed upon the ethics of interviewing and new sections on "Listening to Criticism" and giving feedback are included.
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This text is designed primarily for courses focusing on oral communication - business presentations, group communication, and interviewing - rather than on written communication. The fourth edition contains new material on mediated communication and cultural diversity in the workplace. Greater emphasis is placed upon the ethics of interviewing and new sections on "Listening to Criticism" and giving feedback are included.
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Communicating at Work: Principles and Practices for Business and the Professions
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