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Quality Wars: The Triumphs and Defeats of American Business - Hardcover

Main, Jeremy

 
9780029166840: Quality Wars: The Triumphs and Defeats of American Business

Inhaltsangabe

Traces fifteen years of attempts at Total Quality Management in the United States, explains its successes and failures, and provides examples from industry, the professions, and government

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Über die Autorin bzw. den Autor

Jeremy Main is a former member of Fortune magazine's board of editors. He has reported on a wide range of quality programs throughout the 1980s and into the 1990s. The Juran Institute is one of the leading quality consulting firms in the world.

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