Active Listening: Improve Your Ability to Listen and Lead (J–B CCL (Center for Creative Leadership)) - Softcover

Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today's leaders.

Michael H. Hoppe is a senior program and research associate at CCL’s Greensboro campus. He delivers custom programs to clients worldwide, as well as the Leadership Development Program (LDP)® and other open-enrollment programs. He also researches and designs modules on cross-cultural leadership issues. Michael holds an M.S. in clinical psychology from the University of Munich, Germany; an M.S. in educational psychology and statistics from the State University of New York at Albany; and a Ph.D. in adult education and institutional studies from the University of North Carolina at Chapel Hill.