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Product Development For The Service Sector: Lessons From Market Leaders

Cooper, Robert G.; Edgett, Scott J.

Verlag: Basic Books, US, 1999
ISBN 10: 0738201057 / ISBN 13: 9780738201054
Gebraucht / Hardcover / Anzahl: 1
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Bibliografische Details

Titel: Product Development For The Service Sector: ...

Verlag: Basic Books, US

Erscheinungsdatum: 1999

Einband: Hardcover

Zustand: Very Good

Zustand des Schutzumschlags: Dust Jacket Included

Auflage: 1st Edition


0738201057 Very good in very good dust jacket. Tips bumped. First edition * Quality, Value, Experience. Buchnummer des Verkäufers WARE60KR2542

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Inhaltsangabe: Some companies are beating the odds and are winning more often than losing at service development. What separates the winners from the losers? In Product Development for the Service Sector, Cooper and Edgett offer compelling research confirming the specific practices that truly drive performance at both the business unit level and at the project level.

They delve into the three cornerstones of new product performance: Strategy, Resource Allocation and Idea-to-Launch Process and offer practices, processes and illustrations to ensure all are in excellent working order.

Ask anyone who works in the service industry and she/he will tell you that developing a new service is far more difficult than developing a tangible new product. Why is this? What makes developing a new offering in a service environment more challenging than developing a new product? Over the years, four main characteristics peculiar to services have been identified, and their impact on service development has been studied: Intangibility, Inseparability, Heterogeneity and Perishability.
In Product Development for the Service Sector, Cooper and Edgett apply their pioneering approaches to the unique issues, challenges and opportunities facing service companies. They tailor the world's most trusted and widely implemented development process, Stage-Gate®, to the dynamics of the service industry and offer numerous real company illustrations along the way.

  • Understand why new service development is critical to the future viability of service companies
  • Discover the critical drivers of successful service development
  • Learn how to develop and launch winning new services
  • Discover how to screen and pick the right projects
  • Learn how to define, design and implement a new service development process.

Key Topics:
  • Service Innovation Benchmarking Research Study Results
  • Best Practices in Service Development
  • The Tangibility-Intangibility Spectrum
  • How to conduct an effective Innovation Performance Evaluation
  • A Guide to a World-Class New Service Development Process
  • Tips and hints for making the development process work and avoiding common pitfalls
  • A step-by-step guide for each stage and gate in the Idea-To-Launch Process
  • Unique issues in the service industry that impact the Idea-To-Launch Process
  • Portfolio management and how it interacts with your Idea-To-Launch Process.


  • What is your organization's success rate at new service development?
  • Are you reaching the market fast enough?
  • For the amount of money you spend on new service development, are you getting the kind of results you expect?
  • Do you feel that your competitors are better at new service development than you are?
  • Do you believe that your organization could do a better job of approaching the entire process?

If the answers to these questions leave you with an uneasy feeling about how your company measures up, then you need to read this book. In Product Development for the Service Sector, Robert Cooper and Scott Edgett apply their pioneering approaches to product development to the issues, challenges, and opportunities facing service companies in today's turbulent and fickle marketplace. Featuring powerful diagnostic tools and showcasing best practices from market leaders around the world Product Development for the Service Sector will show you, step-by-step, how to achieve a disciplined service development process and gain a competitive edge.

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