Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism (Aspects of Tourism)

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9781845412524: Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism (Aspects of Tourism)

In 25 Chapters, Best Practice in Accessible Tourism provides a 'state-of-the-art' assessment of both theory and practice. This book establishes a new field of study and provides the benchmark against which other contributions will be judged. It integrates the work of all the key players and should be read by academics, managers and government policy makers.Noel Scott, University of Queensland, AustraliaThe editors have assembled an excellent compilation of thought provoking, cutting edge international Chapters on best practice in accessible tourism. The text provides important insights into current practices and policies, but also critically reflects on what more needs to be done. This timely work is a must read for practitioners, policy makers and academics.David J. Telfer, Brock University, CanadaThe book makes a valuable contribution to a paradigm shift from extraordinary/special considerations for people with disability to inclusive citizenship for all. Best Practice in Accessible Tourism challenges the portrayal of people with disability as a burden and demonstrates with evidence the growing market potential of people with disability and the ageing.Arif Ongu, Equity and Diversity Unit, University of Technology, Sydney on the University Newsroom, 4th June 2012Overall this pioneering, interesting collection and detailed discussion of Accessible Tourism best-cases and shortcomings in many destinations is a must-read for tourism policy makers and consultants at the international, national and local levels, and, one hopes, that quality tourism practitioners in the ecotourism sector will also take an interest.Written by

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This volume focuses on policy and best practice in accessible tourism, reflecting the "state-of -the-art" as expressed in a selection of international chapters. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also it addresses the creation of universally designed environments that can support people that may have temporary disabilities, families with young children, the ever increasing ageing population as well as creating a safer environment for employees to work. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

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