Operations Management in the Travel Industry - Hardcover

"A useful book that gives a very good overview of what Operations Management entails."--Tourism Society Journal Praise for the first edition: "[W]ritten in a clear and simple style...(the volume) will be useful for undergraduate students. Robinson deserves to be congratulated."--Annals of Tourism Research

Covering the applied managerial perspective of the travel industry, this book looks at the core disciplines and the application of theory to practice. Considering individual and corporate social responsibility, it teaches effective managerial skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. It discusses current trends such as sustainability and governmental emission targets against a background of the needs of a commercial business to innovate and increase profits. A valuable tool for both students and those working in the travel industry, this new edition includes new content, a revised structure and all-new international case studies.