SEND: Why People Email So Badly and How to Do It Better - Softcover

"Informative, entertaining, thorough, and thoughtful." --Dave Barry, The New York Times Book Review

"Read it or weep." --Michael Lewis

"Handy . . . Written with concision and good sense." --The Wall Street Journal

"Witty and wily . . . Fun to read." --O, The Oprah Magazine

"With Shipley and Schwalbe's excellent instructions in hand we can email as confidently as we load the dishwasher and turn on the microwave." --New York Review of Books

"This is just the book I've been waiting for." --Bill Bryson

"Send can help any of us send emails that build better business relationships and get better results." --Spencer Johnson, M.D., author of Who Moved My Cheese?

"Witty and wise . . . Send is far more than Miss Manners for the Web; it's brimming with fascinating insights. . . . [It] should make Shipley and Schwalbe the 'Strunk and White' for the Web." --Daniel Goleman

"Send is an easy to read primer, full of practical tips for every emailer." --Bob Eckert, Charman and CEO, Mattel, Inc.

"The definitive tome on email. Send is to email what The Elements of Style is to writing. Thank God it's here at last. (BCC: David Shipley and Will Schwalbe)" --Guy Kawasaki, author of The Art of the Start

"A fascinating, entertaining, and, above all, informative look at email--and how it changed the way we communicate with one another. What Strunk and White is to style, this book is to email. It's a terrific read. I highly recommend it." --Charles Osgood

A definitive guide to e-mail etiquette and communication addresses the fine art of composing electronic memos, notes, reports or other communiques, answering such questions as when one should e-mail and when one should call, fax or show up in person; how to handle sensitive issues; and the challenges of composing an effective e-mail. Reprint.