Running Things: The Art of Making Things Happen - Hardcover

Although some people are natural leaders, the art of leadership can be learned by anyone willing to work at it. This is the premise of Crosby's latest book, and he sets forth his ideas in entertaining and informative fashion. Crosby demonstrates that things can be made to happen (goals can be reached and projects made successful) in a wide variety of settings. He makes liberal use of anecdotes, case studies, and fables that vividly illustrate the steps people should take when they are in charge and must achieve goals. Leaders in cultural, religious, charitable, and social organizations will benefit from Crosby's commonsense approach to taking charge. Managers of businesses, small or large, will dramatically improve their ability to run things effectively and efficiently. Everybody in charge of groups of people united in a cause, a project, or any common goal can learn exactly what to do to make things happen and accomplish their desired objectives.

Phillip B. Crosby has had 39 years of hands-on experience as a quality management professional and an executive. While with Martin Marietta he created the concept of ZZeroDefects. During 14 years as Vice-President of the ITT Corporation he was responsible for quality worldwide in 87 divisions. In 1979 he founded Phillip Crosby Associates, Inc. (PCA), which became the world's largest quality management consulting firm. Each year 20,000 executives and managers attaend the Quality College of PCA.In 1991 he retired from PCA and now serves as Chairman of Career IV, Inc., in Maitland, Florida, spending his time working with those who would become executives, and speaking to groups. His other books include Quality is Free, Running Things, The Eternally Successful Organization, Let's Talk Quality, Leadeing, and The Art of Getiing Your Own Sweet Way.